Some characters may cause ANRW0126E while registering things from web console.

Technote (troubleshooting)


Problem(Abstract)

When registering things from web console, it may fail with ANRW0126E which means API internal error. It can occur due to conversion error of some specific characters on server.

Symptom

When registering things from web console, characters other than numerics or alphabets can be used for "Description" forms. When some specific characters were included in the description, the registration may fail with ANRW0126E error.

ANRW0126E: The administrative API encountered an internal error while processing the request.

At the same time, the following diagnostic messages will be seen in Tivoli Storage Manager server actlog:
(actlog example)

------------------------------
yyyy/MM/dd HH:mm:ss ANR9999D_0796278777 SmAdminSession(smadmin.c:1078) Thread<THREAD NUMBER>: Failed to convert UTF-8 string to server's code page for session 13741(ADMIN).~
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> issued message 9999 from:
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x0000000100003338 StdPutText
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x000000010000d3f4 OutDiagToCons
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x000000010000833c outDiagfExt
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x000000010039c1d4 SmAdminSession
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x0000000100193424 DoAdminGeneral
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x000000010018d534 smExecuteSession
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x0000000100037a08 psSessionThread
yyyy/MM/dd HH:mm:ss ANR9999D Thread<THREAD NUMBER> 0x000000010002ece0 StartThread
yyyy/MM/dd HH:mm:ss ANR0485W Session <SESSION NUMBER> for node ADMIN (DSMAPI) terminated - sufficient memory is not available.

------------------------------


Cause

The symptom can occur because some unicode points cannot be converted to some Japanese codesets.

The possible characters which may cause the symptoms are:

― IBM:E28094(U+2014,EM DASH) MS:E28095(U+2015,HORIZONTAL BAR) -> Shift-JIS: 815C
~ IBM:E3809C(U+301C,WAVE DASH) MS:EFBD9E(U+FF5E,FULLWIDTH TILDE) -> Shift-JIS: 8160
∥ IBM:E28096(U+2016,DOUBLE VERTICAL LINE) MS:E288A5(U+2225,PARALLEL TO) -> Shift-JIS: 8161
- IBM:E28892(U+2212,MINUS SIGN) MS:EFBC8D(U+FF0D,FULLWIDTH HYPHEN-MINUS) -> Shift-JIS: 817C
¦ IBM:C2A6(U+00A6,BROKEN BAR) MS:EFBFA4(U+FFE4,FULLWIDTH BROKEN BAR) -> Shift-JIS: FA55


Resolving the problem

When the five specific characters above are included in the description, retry after removing the characters from the description.

Related information

IV31859: UPDATE SOME OF JAPANESE UCMAPS

Historical Number

40790

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Document information


More support for:

Tivoli Storage Manager
Server

Software version:

Version Independent

Operating system(s):

AIX

Software edition:

Edition Independent

Reference #:

1631917

Modified date:

2013-03-24

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