Troubleshooting
Problem
When Rulerunner executes the RecognizePageOCR_S action, it returns the following error in the Profiler_rrs.log: 16:26:14.353 (0) t:1290 p:A29438 Executing 'RecognizeFieldEx' from 'DCOCRS.Net.OCRSEngine'. Parameter : PickTicket 16:26:14.509 (156) t:1290 p:A29438 DCOProcessor failed to call 'RecognizeFieldEx' on the first attempt. Message: Error (-2147352567 =hex:80020009). In : Failed to call "RecognizeFieldEx" for "DCOCRS.Net. OCRSEngine" [api source:] 16:26:14.509 (0) t:1290 p:A29438 Recognition return status: 13(General Error encountered when invoking recognition (action side))
Symptom
The following are also observed with this issue:
- Action runs without error when run with a thick client.
- Action only fails when batch patch contains a UNC name (\\servername\datacap...) as opposed to a local batch path (c:\...)
- The tif file is only 1KB in size after the error occurs.
- Changing the .tif extension to .txt, and opening up the file in notepad shows that the file had some XML text in it.
Cause
The RecognizePageOCR_S from the old action library OCR_S is being used.
Resolving The Problem
Use the RecognizePageOCR_S from the new action library OCR_SR instead.
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Document Information
Modified date:
17 June 2018
UID
swg21631856