Duplicate Process Ended Event

Technote (FAQ)


Question

Control Center is using a Rule to monitor Sterling Integrator business process. When a failed (Halted) business process is terminated with Sterling Integrator, this triggers two process_ended events. This is causing duplicate trouble tickets to be opened via SNMP traps.

Cause

The SCC Rule was not defined with all the criteria needed to ignore the SI second event.

Answer

Add the following Paramters to the Rule; Message Id "Does Not Match" 900.

Provide the Message Id that SI is sending to Control Center.

Rate this page:

(0 users)Average rating

Document information


More support for:

Control Center

Software version:

5.3, 5.4

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1631819

Modified date:

2013-03-21

Translate my page

Machine Translation

Content navigation