SDK-ERR-0013 Cannot load module ...\xcelerator_module_definition.xml during install

Technote (troubleshooting)


Problem(Abstract)

While installing Cognos Express, the installation halts while installing Cognos Express Manager with an error message (see below).

Symptom

SDK-ERR-0013 Cannot load module: %locationOfInstallFiles%\xprs_10.1\Modules\Xcelerator\ModuleDefinition\xcelerator_module_definition.xml.


Cause

Bad installation files.

Diagnosing the problem

Check the xcelerator_module_definition.xml filesize. If it is 0KB, check other files in the installation files, there may be others which are also empty.

Resolving the problem

Re-download the installation files. Completely uninstall Cognos Express and start the installation with the fresh installation files to resolve this issue.

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Document information


More support for:

Cognos Express
Install and Config

Software version:

10.1

Operating system(s):

Windows

Reference #:

1631486

Modified date:

2013-03-19

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