TPM Agent Manager Upgrade Fails.

Technote (troubleshooting)


Problem(Abstract)

As part of TPM Core install, Agent Manager Upgrade fails with the following error in Agent Manager trace.log:

Required property "icb-tivsam.private.cloud.com" is unknown host.

ERRORCODE=-4222, SQLSTATE=08001

Symptom

You may run into this error in an ISDM environment where you are required to upgrade to a new TSAM FP where TPM IF install is required.


Cause

TivSAM Host Name not updated in various properties files.

Environment

http://www.ibm.com<⁄code>

Diagnosing the problem

Following error is seen in the TPM Agent Manager trace.log:
Required property "icb-tivsam.private.cloud.com" is unknown host.
ERRORCODE=-4222, SQLSTATE=08001

In the Agent Manager FAMInstallLog.txt, following is seen:
JVM home directory: /opt/IBM/WebSphere/AppServer/java/jre, args: -dbType
db2 -dbName MAXDB71 -driverfile
/home/ctginst1/sqllib/java/db2jcc.jar:/home/ctginst1/sqllib/java/db2jcc_
license_cu.jar -conntype remote -username maximo -***** ***** -host
icb-tivsam.private.cloud.com -port 50005 -custom:RelocationURL
http://icb-tivsam.private.cloud.com:9513/AgentMgr/ServiceCatalogueReques t -custom:InstallType upgrade Datastore Installer return code is 3

In the AMInstalllog.txt the parameters used for installation can be seen:
CASInstall.DBName=MAXDB71
CASInstall.DBConnectionMode=remote
CASInstall.DBLocation=/home/ctginst1/sqllib
CASInstall.DBRuntimeUserID=maximo
CASInstall.DBAdminUserID=ctginst1
CASInstall.DBHostname=icb-tivsam.private.cloud.com
CASInstall.DBPort=50005

Resolving the problem

If the server or host mentioned in the above error does not exist, then please update the $CAS_HOME/install/AMInstall.properties file. Change the AMInstall.properties with correct host name, also verify the other parameters in AMInstall.properties file and if there is any change to properties parameters, please change them accordingly.

Following are other files to consider for verifying values in:
/opt/IBM/AgentManager -
./toolkit/config/amClientConfig.properties
./tempAMProps
./bin/SetupEnv.sh
./install/AMInstall.properties

Once the parameter changes are done, please restart the TPM server and run the upgrade again.

NOTE that $CAS_HOME is a TPM variable so logon as user tioadmin. Once you're logged on as tioadmin, you can cd into $CAS_HOME (i.e. cd $CAS_HOME).

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Service Delivery Manager Linux 7.2.2

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Document information


More support for:

Tivoli Service Automation Manager

Software version:

7.2.2.1, 7.2.2.2, 7.2.3, 7.2.4

Operating system(s):

Linux

Reference #:

1628947

Modified date:

2014-05-12

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