Unable to generate automated reports in 5.4.01

Technote (troubleshooting)


Problem(Abstract)

I am trying to automate and run a Sterling Control Center

report. When the report should run I get an error in the Cognos log

stating "CGNS004E Failed to e-mail the specified report".

Symptom

CGNS004E Failed to e-mail the specified report


Cause

This has been identified as a product defect under APAR IC90701

Diagnosing the problem

Automated reports do not get emailed. Check Cognos logs for error CGNS004E.

Resolving the problem

Apply the latest maintenance that includes APAR IC90701

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Document information


More support for:

Sterling Control Center

Software version:

5.4.0.1

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1628761

Modified date:

2013-03-25

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