Controller client hangs / crashes ("Not Responding") when trying to print Intercompany Reports

Technote (troubleshooting)


Problem(Abstract)

User clicks "Group - Reports - Intercompany Reports". User chooses selections, then clicks "Run Report". User then clicks "Print". User then chooses the printer, and clicks "Print".
After the job has printed, the Controller client appears to hang ("Not Responding") / crash. The Controller client screen may now appear to be completely white.
* User has to manually close the Controller client, and re-start the Controller client.

Cause

Code production problem (APAR PM83487) in some versions of Controller 10.1.1

Resolving the problem

Upgrade to Controller 10.1.2155 or later.

Related information

APAR PM83487 - Not able to rerun company ->report->inte

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Document information


More support for:

Cognos Controller
Controller

Software version:

10.1.1

Operating system(s):

Windows

Reference #:

1628320

Modified date:

2013-04-26

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