Domino server crash on NIFViewRegister with a Panic

Technote (troubleshooting)


Problem

Server crash on NIFViewRegiste with the following panic..

Error Message: PANIC: OSBBlockAddr: Bad BBlock handle (FFFFFFFF)

Symptom

The fatal stack involved was..

##################################
# thread 83/123 :: server pid=872526, k-id=1904705 , pthr-id=21075
# stack :: k-state=run, stk max-size=4200592, cur-size=24896
##################################
ptrgl_64._ptrgl() at 0x9000000000450d4
raise.nsleep(??, ??) at 0x9000000000595d0
sleep(??) at 0x9000000001097a0
OSRunExternalScript(0x12507b490, 0x100000001) at 0x9000000011f59b4
OSFaultCleanupExt(0x0, 0x100000001000, 0x0, 0x0, 0x0, 0x0) at 0x9000000011f5190
OSFaultCleanup(0x0, 0x100000001000, 0x0) at 0x9000000011f6da0
fatal_error(0xb0000000b, 0x12507bb80, 0x12507b8d0) at 0x9000000022883b8
pthread_kill(??, ??) at 0x90000000063d71c
_p_raise(??) at 0x90000000063d130
raise.raise(??) at 0x900000000059998
Panic(0x12507c840) at 0x9000000011ecce0
OSBBlockAddr(0x700000007d54c18, 0xffffffff00000000) at 0x90000000137bfe0
NIFViewRegister(0x85000000000085, 0xa00000000000a, 0x0, 0xffff00000000ffff, 0x10900000000, 0x70000003a72afe4) at 0x9000000016fcd88
Init__12nliContainerFR12gbiContainerPvRUi(0x12507cc28, 0x70000003a72afac, 0x12507cba8) at 0x900000002edc3d0
CacheFillContainer__30NAMELookupCacheImplementation2FP20CACHE_LOOKUP_CONTEXTR12gbiContainerUiPv(0x1100f6d78, 0x12507d058, 0x12507cc28, 0x4400000044, 0x70000003a72afac) at 0x900000002edc1f8
AddView__8gbiCacheFP20CACHE_LOOKUP_CONTEXTPcUiT3PP16NODE_CACHE_ENTRY(0x1100f6d78, 0x12507d058, 0x0, 0x0, 0x298adf0c298adf0c, 0x12507ce98) at 0x900000002ec8748
CacheAdd__8gbiCacheFP20CACHE_LOOKUP_CONTEXTP18CACHE_INPUT_BUFFERUiT3(0x1100f6d78, 0x12507d058, 0x12507d280, 0x0, 0x0) at 0x900000002ec72dc
NAMELookupCache2Add(0x12507dc78, 0x12507d830, 0x0, 0x0, 0x0) at 0x900000002ed4af4
NAMELookupCacheAdd(0x12507dc78, 0x12507d830, 0x0, 0x0) at 0x900000001539ea4
Lookup(0x820600008206, 0x1000000000001, 0x9000000033a0df0, 0x1000000000001, 0x12507eae9, 0x7000000000007, 0x9000000034b5f88, 0x12507e344) at 0x900000001550474
NAMESwitchToNLThread(0x12507e340) at 0x900000001911584
ThreadedNAMELookup2(0x0, 0x820600008206, 0x0, 0x0, 0x1000000000001, 0x9000000033a0df0, 0x1000000000001, 0x12507eae9) at 0x90000000190c050
NAMELookup2(0x0, 0x800600008006, 0x1000000000001, 0x9000000033a0df0, 0x1000000000001, 0x12507eae9, 0x7000000000007, 0x9000000034b5f88) at 0x90000000190cc04
SECLookup2(0x12507ea2c, 0x0, 0x800600000002, 0x1000000000001, 0x9000000033a0df0, 0x1000000000001, 0x12507eae9, 0x7000000000007) at 0x900000001531d84
SecSearchForEntry(0x12507ea20, 0x4000000000004, 0x200000002) at 0x90000000153115c
SecSearchAndCheckEntry(0x12507ea20, 0x4000000000004, 0x200000002) at 0x900000001531264
SecSearchDirectories(0x12507ea20, 0x4000000000004) at 0x90000000153139c
SecSearchNameSpaces(0x12507ea20) at 0x90000000153156c
FindAddressBookEntry(0x0, 0x4000000000004, 0x0, 0x12507f100, 0x12507f0f0, 0x0, 0x0, 0x12507efb4) at 0x900000001531998
SECFindAddressBookEntry(0x0, 0x6000000000006, 0x0, 0x12507f100, 0x12507f0f0, 0x0, 0x0, 0x12507f0e0) at 0x900000001532640
CreateNamesListFromSingleName(0x0, 0x0, 0x0, 0x12507fb50, 0x12507f2d8) at 0x90000000190a818
LookupABPIandKeys(0x2000000000002, 0x12507fb50, 0x1a00000000001a, 0x700000005efd034, 0x86000000000086, 0x12507fb10, 0x70000007c37ede8, 0x133aac140) at 0x90000000238e7ac
FindABPIandKeys(0x12507fb50, 0x1a00000000001a, 0x700000005efd034, 0x86000000000086, 0x0, 0x12507fb10, 0x70000007c37ede8, 0x133aac140) at 0x90000000238ec24
CheckABPublicInfo(0x0, 0x7000000870297c8, 0x12507fb10, 0x12507fb50, 0x1a00000000001a, 0x70000008702a034, 0x700000005efd034, 0x86000000000086) at 0x900000002390c98
LookupABPI(0x125080008, 0x100000001) at 0x9000000023a6b08
Parse_DistName(0x125080008, 0x100000001) at 0x9000000023a8e50
AuthServerDialog(0x125080008, 0x1000000000001, 0x0) at 0x9000000023ecf38
AuthStateMachine(0x125080008) at 0x90000000239f040
AUTHProcessNetbfr(0x4ccb1800000000, 0x1100072c0, 0x125080428, 0x1250801a0) at 0x9000000016b55d4
DbServer(0x24b7d4100000000, 0x70cfc000000000) at 0x100015874
WorkThreadTask(0x1d7cc600000000, 0x0) at 0x1000b3b9c
Scheduler(0x0) at 0x1000c79f0
ThreadWrapper(0x0) at 0x9000000011e0750


Cause

This has been identified as a product defect under APAR LO72938.

This issue has been reported at Lotus Notes SPR # KHAN8VUSML - Crash in NIFViewRegister due to NULL bCollationBlocks in COLLECTION struct.

This has been fixed in Domino 9.0. Investigations are continuing for Domino 8.5.3x.


Diagnosing the problem

On occasion, the names.nsf was linked to the failing stack. Running maintenance on this or replacing it with a good backup or new replica may help.

Resolving the problem

Once the nsd was collected on the failure, the server restarted and ran again as expected.

A hot fix for this issue has been distributed to one or more customers. Contact support should you require a fix for this issue.


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Document information


More support for:

IBM Domino
Crash

Software version:

8.5.3.1, 8.5.3.2, 8.5.3.3

Operating system(s):

AIX, AIX 64bit, Windows, Windows 64bit

Reference #:

1628305

Modified date:

2013-03-14

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