IBM Support


Technote (troubleshooting)


In the LOGINTRACKING table, there are UNKNOWN entries in CLIENTHOST and CLIENTADDR columns for user MAXADMIN.


Reason for this is behavior is due to MAXADMIN logins associated to inbox assignments.


- TSAM 7222 / TPM 721 / MBS 7118
- DB2 95
- Management Server: Red Hat 5.5
- Hypervisor info: VMWare

Resolving the problem

To resolve this problem you can follow these steps to direct inbox assignments to another user:
- Logon to MAXIMO UI as maxadmin.
- Goto --> System Configuration --> Platform Configuration --> Rolls.
- Search for and select the PMZHBSSIO role.
- There is maxadmin user listed under this role. You can add any other user to this role and remove maxadmin if you want. The inbox assignment will be directed to all the users which are added.

If you are having a similar issue with users other than MAXADMIN, please open up a PMR for support to review the problem and provide a solution.

Document information

More support for: Tivoli Service Automation Manager

Software version: 7.2.2,,, 7.2.3, 7.2.4

Operating system(s): AIX, Linux

Reference #: 1628102

Modified date: 26 March 2015

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