Launching Rational DOORS with dongle license keys results in "Flexnet error -9,57 invalid host" error

Technote (troubleshooting)


Problem(Abstract)

Attempts to launch IBM Rational DOORS with dongle license keys results in the error "Flexnet error -9,57 invalid host".

Symptom

The full error message:

License Error : Invalid Host.
The hostid of this system does not match the hostid specified in the license file,
Feature:       DOORS
Hostid:         FLEXID=123456789
License path: C:\Program files (x86)\IBM\Rational\DOORS\9.4\License\License.dat;
FLEXnet Licensing error:-9,57
For further information, refer to the FLEXnet Licensing End User Guide, available at "www.macrovision.com"

image

Cause

This issue was identified as a product defect and logged under APAR PM84150.

Resolving the problem

WORKAROUNDS:

  • Use one of the following types of license keys:
    • node locked ( IBM Rational DOORS AUTH USER LIC)
    • floating (IBM Rational DOORS FLOATING LIC)

  • If you do not have floating or node locked license keys for IBM Rational DOORS available, contact IBM Rational licensing support team for temporary license keys


India/AP: sw_support_ap@au1.ibm.com
EMEA: sw_support_emea@nl.ibm.com
US: sw_support@us.ibm.com

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Document information


More support for:

Rational DOORS
Licensing

Software version:

9.4, 9.5

Operating system(s):

Windows

Reference #:

1627893

Modified date:

2013-03-11

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