RIT agent upgrade results in Error during "install" phase

Technote (troubleshooting)


Problem(Abstract)

Attempts to upgrade IBM Rational Integration Tester (RIT) Agent using IBM Installation Manager (IM) results in failure with "error getting file for installation".

Symptom

Steps to Reproduce:

Upgrade RIT-Agent using IBM Installation Manager (IM).

Expected result: RIT Agent should upgrade successfully.

Actual result: Upgrade fails with errors as below.

"Error during "install" phase:
com.ibm.rational.rita.launchers..com.ibm.rational.rit.agent.launchers_99
9.999.999.-1131035857.
${artifact:id=com.ibm.rational.rita.launchers.ant,version=1.0.0.I2012070
5_1153,type=file,ext=xml}: error getting file for installation.
'xml file com.ibm.rational.rita.launchers.ant_1.0.0.I20120705_1153' not
found in C:\IBM\IBMIMShared."

Cause

Your user profile may be corrupted.

Resolving the problem

WORKAROUND:

Apply the following steps to circumvent the issue:

  1. Install/Upgrade IBM Installation Manager (IM) to 1.6 (or later)

  2. Uninstall all products in IM - RIT, RIT-A, RIT-PP and RTCP

  3. Delete folder C:\Program Files\IBM\IBMIMShared\

  4. Delete folder C:\IBM\IBMIMShared\

  5. Reinstall products uninstalled at step 2

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Document information


More support for:

Rational Test Workbench
Installation

Software version:

8.0, 8.0.0.1, 8.0.0.2, 8.0.0.3, 8.0.1, 8.0.1.1, 8.0.1.2

Operating system(s):

Windows

Reference #:

1627675

Modified date:

2013-04-01

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