Authorization in progress... Authorization failed.: Authorization Error

Technote (troubleshooting)


Problem(Abstract)

Customer is trying to activate the 20 Alpha-Numeric Authorization Code after the software installation.
-- OR --
Customer is trying to activate the 20 Alpha-Numeric Authorization Code by launching the License Authorization Wizard.

Symptom

[IBM SPSS Statistics 21 Licensing]
'Internet Authorization Status' window when running the License Authorization Wizard.

--------------- The entire message in the 'Internet Authorization Status' window ---------------


Authorization in progress...(a 20-alpha-numeric authorization code)
Authorization failed.: Authorization Error
* * * End Of Transaction. * * *
One or more codes failed.

Click "Next" to license authorization via e-mail.

--------------- End of message ---------------

Cause

Possible causes:
Firewall
Anti-virus program
Third Party software running in affected environment

Environment

Windows

Resolving the problem

The License Authorization Wizard sends your authorization code over the Internet to IBM Corp. and automatically retrieves your license. If your computer is behind a proxy, click Configure proxy settings and enter the appropriate settings.


If the authorization process fails, you will be prompted to send an e-mail message. Choose whether you want to send the e-mail message through your desktop e-mail program or through a Web-based e-mail application.
* If you choose the desktop option, a new message with the appropriate information will be created automatically.
* If you choose the Web-based option, you must first create a new message in your Web-based e-mail program. Then copy the message text from the License Authorization Wizard and paste it into your e-mail application.

Send the e-mail message and respond to the prompt in the License Authorization Wizard. The e-mail message will be processed almost instantaneously. You can click Enter License Code(s) to enter any license code(s) that you receive.

If you already closed the License Authorization Wizard, restart it (On Windows Vista or 7, you must run as administrator. Right-click the License Authorization Wizard shortcut and choose Run As Administrator) and select License my product now. On the Enter Codes panel, add the license code that you received and click Next to complete the process.


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Document information


More support for:

SPSS Statistics

Software version:

20.0, 21.0

Operating system(s):

Windows

Reference #:

1627644

Modified date:

2013-03-06

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