Robotics ContentCapture does not work on ITM 6.3 Linux TEPS

Technote (troubleshooting)


Problem(Abstract)

ITM 6.3 ships a new TEPS 64-bit architecture and incompatible 32-bit libraries on Linux. This prevents the ContentCapture viewing functionality from working.

Symptom

Robotics ContentCapture is not viewable on the TEPS.

On 32-bit Linux TEPS you see a missing symbol error in the TEPS logs. Enable debug logging first by setting /opt/IBM/ITM/config/cq.ini with
KBB_RAS1=ERROR (UNIT:CTFileXfer ALL) (UNIT:CTServer ALL)

On 64-bit Linux TEPS the lx8266 architecture does not support the content capture libraries.


Environment

ITM 6.3 TEPS (cq) is hosted on Linux


Resolving the problem

Upgrade TEPS support to version 7.4 which does not suffer from this issue.

As a workaround, consider placing the TEPS on a different platform or do not upgrade to ITM 6.3.

Product Alias/Synonym

itcam4t

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Document information


More support for:

Tivoli Composite Application Manager for Transactions
ITCAM TRANSACT RRT 5724S79RR v710

Software version:

7.3

Operating system(s):

Linux

Reference #:

1627364

Modified date:

2014-05-15

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