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InfoSphere DataStage clients and dsjob commands fail to connect after a full suite installation of IBM InfoSphere Information Server 8.7 Fix Pack 2 on Windows

Technote (troubleshooting)


Following a successful full suite installation of 8.7 Fix Pack 2 on Windows, InfoSphere DataStage clients and dsjob commands might fail to establish connections to the InfoSphere Information Server engine. For InfoSphere DataStage clients, a pop-up box appears after the connection has timed out:

Failed to connect to Information Server Engine; hostname:port, project project.
(The connection has timed out (81015))

For dsjob commands, Status code = 81015 is reported.


When the install initiates the final start of the InfoSphere Engine Resource Service, a timing issue can leave NLS shared memory in a loading state. Subsequently, the InfoSphere DataStage server engine executables, such as dsapi_slave.exe, remain waiting for the NLS shared memory to be marked ready for use. The presence of load_shm_cat.exe and uvbootd.exe processes from the time of the install, and dsapi_server.exe and dsapi_slave.exe processes from the time a InfoSphere DataStage client was attempted are indications of this problem.

Resolving the problem

The problem can be fixed by performing the following steps:

1. Stop the load_shm_cat.exe, uvbootd.exe, dsapi_server.exe, and dsapi_slave.exe processes.

2. Stop and restart services through the InfoSphere DataStage Control Panel.

Cross reference information
Segment Product Component Platform Version Edition
Information Management InfoSphere Information Server

Document information

More support for: InfoSphere Information Server

Software version:

Operating system(s): Windows

Reference #: 1627211

Modified date: 14 April 2013

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