NSD Occurrences do not group in ADC Database

Technote (troubleshooting)


Problem

NSD occurrences are not grouping properly in ADC Database using the "By Callstack" or "By Occurrences" views.

Symptom

Although there are crashes with the same FATAL THREAD, the NSD logs are displayed in the "By Callstack" and "By Occurrences" view as individual documents within the "Not Categorized" section.

Example (By Callstack view):


Cause


The Fault Analyzer processes and annotates new NSDs using the hidden (Not Processed) view.

Starting in 8.5.2, the Lotus Notes/Domino Fault Reports template's (Not Processed) view selection has changed.

Pre- Domino 8.5.2:

SELECT @IsAvailable(Callstack) & Callstack != "" & (@IsUnavailable(Processed) | Processed = "0") & !@IsResponseDoc & @IsUnavailable(NonCrash)

Domino 8.5.2 and later:


SELECT ((@IsUnavailable(Processed) | Processed = "0") & !@IsResponseDoc) | (RequestType = "AnnotationResponse" & @IsResponseDoc) & @IsUnavailable(NonCrash)

Any NSDs generated from Lotus Notes 8.5.2 (or later) client releases, to an ADC database with a template version of 8.5.1 (or earlier) will not show in the (Not Processed) view. As a result, when the Fault Analyzer process runs against the database, it will not annotate or group the crashes because they are missing from the (Not Processed) view.


Environment

Lotus Notes 8.5.2 (or later)
Indfr.ntf based on 8.5.1 (or earlier)


Diagnosing the problem


To diagnose the problem, check the Design template version of the Indfr.nsf (ADC database) to verify if it is 8.5.1 or earlier. Also check the (Not Processed) view to verify if it is populated.

Resolving the problem


To resolve the issue, if the Domino server is running 8.5.2 (or later), then replace the design with the default Indfr.ntf template. After upgrading the design, once the Fault Analyzer runs against the database, it will group the crashes accordingly.


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Document information


More support for:

IBM Notes
Crash/Hang/NSD

Software version:

8.5.2, 8.5.3

Operating system(s):

Windows

Software edition:

Basic, Standard

Reference #:

1627197

Modified date:

2013-03-06

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