User launches Controller client. User receives error message.
An Error occurred while trying to access the server.
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: startIndex
Controller application server does not contain the required IIS virtual directories (in order to process requests from the client).
- In most cases, it is caused by 'ibmcognos\controllerserver' being missing.
Resolving the problem
Ensure that the Controller application server contains the correct IIS virtual directories/applications in its website, such as:
TIP: The ones highlighted in bold are the most relevant directories for this issue.
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.