User launches Controller client. User receives error message.
An Error occurred while trying to access the server.
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: startIndex
Controller database needs to be optimised so that the indexes/statistics are updated.
Resolving the problem
Perform a database optimisation inside Controller, and make sure that the indexes/statistics are updated.
- Launch Controller, and logon as an administrator (e.g. ADM)
- Click "Maintain - User - Single Mode"
- Click "Maintain - Database - Optimize"
- Select/tick/enable all possible options (especially "Rebuild Indexes" if using SQL, and "Analyse Schema" if using Oracle)
- Click "Run".
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