User launches Controller client. User receives error message.
An Error occurred while trying to access the server.
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: startIndex
Controller application server does not contain the required IIS virtual directories (in order to process requests from the client).
- In most cases, it is caused by 'ibmcognos\controllerserver' being missing.
Resolving the problem
Ensure that the Controller application server contains the correct IIS virtual directories/applications in its website, such as:
TIP: The ones highlighted in bold are the most relevant directories for this issue.