IBM Support

Mac 10.8 Retina : Blank video window when starting an A/V meeting

Technote (troubleshooting)


The video window remains blank when an A/V meeting is initiated from the Sametime embedded client.


1. Start IBM Notes and log in to the Sametime embedded client.

2. Start a meeting and join the meeting room that you own.

3. Click Join call with my computer. The video window remains blank.


This issue is specific to Mac 10.8 Retina users running the Sametime embedded client.

Resolving the problem

To correct the video display, leave the call and end the meeting; then start the meeting again and re-join the call.

Document information

More support for: Lotus End of Support Products
IBM Sametime

Software version:

Operating system(s): OS X

Software edition: Standard

Reference #: 1626943

Modified date: 28 February 2013

Translate this page: