Troubleshooting
Problem
Error reading e-mail in listener and repeated messages to users.
Diagnosing The Problem
Failed to retrieve e-mail for address tivolibm@maximo.com and mail server localhost . Please review the Maximo log file for more details.
You may need to contact the mail server administrator for error resolution.
Incoming e-mail details - Sender E-mail Address: test1@maximo.com
Subject: FW: test 1.
java.io.UnsupportedEncodingExceptionutf-7 at sun.nio.cs.StreamDecoder.forInputStreamReader(StreamDecoder.java127)
Resolving The Problem
The Java Exception errors were generated from the JDK.
As per development, Oracle's default Java distribution does not support the UTF-7 character set.
This is not considered a defect because it is not a Maximo problem but a limitation on the JDK and server.
Java does not support 7 bit encoding by default. The only choice is UTF-8.
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Document Information
Modified date:
17 June 2018
UID
swg21626811