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Customised Close button on an eForm causes dialogue to appear

Technote (troubleshooting)


An IBM ECM FileNet P8 eForm (eForm) Workflow policy is launched with a customised close button. When you click on this button, the eForm will close, but a dialogue will still appear referencing the html file defined in the policies Region Layout settings.


The dialogue which is referenced under the Configure Default Regions Banner field; step 2 of the eForms workflow policy wizard; appears when you close the eForm.


This is caused by the customised close method defined in the FormUtil.js file, located in ..\AE\Workplace\js\ folder.

Resolving the problem

  1. Remove customised close method added to FormUtil.js file, located in ..\AE\Workplace\js\ and revert back to original close method in the java script.
  2. Rebuild IBM ECM FileNet Application Engine (AE) EAR file.
  3. Uninstall and redeploy the AE EAR file in the application server.

Document information

More support for: FileNet eForms
Eforms for P8

Software version: 4.0.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1626468

Modified date: 04 March 2013

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