64-bit version of Installation Manager fails to start when you use 32-bit media

Technote (troubleshooting)


Problem(Abstract)

On a 64-bit Windows operating system, you install a 64-bit version of IBM Installation Manager. You access media like an Electronic Software Download (ESD) or a product disk. The media contains a 32-bit version of Installation Manager from an earlier version. When a later version of Installation Manager is detected, an attempt is made to start this version. The start of the 64-bit version of Installation Manager fails with the error message:

"The Install executable launcher was unable to locate its companion shared library"

Cause

Installation Manager versions 1.6.1 and earlier cannot start a 64-bit version of Installation Manager.

NOTE: The 64-bit version of Installation Manager is available starting in version 1.6.2.


Resolving the problem

This issue is fixed for Installation Manager version 1.6.2.

For Installation Manager versions 1.6.1 and earlier, to work around this issue:

1. Download the latest 32-bit version of Installation Manager, see Installation Manager and Packaging Utility download links.

2. Install the 32-bit version of Installation Manager by using the -reinstallIM option, see the Reinstalling Installation Manager topic in the Installation Manager Information Center.

3. Run the earlier 32-bit version of Installation Manager from the media that you are using. The installed 32-bit version of Installation Manager starts.


Related information

64-bit version of Installation Manager fails to start w

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Document information


More support for:

IBM Installation Manager
Install

Software version:

1.0, 1.0.0.1, 1.0.0.2, 1.0.0.3, 1.0.0.4, 1.0.0.5, 1.1, 1.1.0.1, 1.1.0.2, 1.1.1, 1.1.2, 1.2, 1.2.1, 1.3, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.4.1, 1.4, 1.4.1, 1.4.2, 1.4.3, 1.4.4, 1.5, 1.5.0.1, 1.5.1, 1.5.2, 1.5.3, 1.6, 1.6.1, 1.6.2

Operating system(s):

Windows

Reference #:

1626270

Modified date:

2013-03-15

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