ncp_model fails to connect to Informix

Technote (troubleshooting)


Problem(Abstract)

The ITNM process ncp_model and those dependent on it, will not start. A log message states that there is a "Failed to connect to database".

Symptom

The ncp_model.DOMAIN.log shows this complete message:

Warning: W-RIV-002-209: [6248t] CMdlApplication.cc(178) Cannot connect to database : 28000 (Error -951): [Informix][Informix ODBC Driver][Informix]Incorrect password or user ncim@localhost[hostname.com] is not known on the database server.(from CNcpInformixDbh.cc line 151) dbId: NCIM

Fatal: F-RIV-002-098: [6248t] CMdlApplication.cc(180) Exit function called Error: Failed to connect to database


Diagnosing the problem

Check the access to the databases using;

ncp_perl %NCHOME%\precision\scripts\perl\scripts\ncp_db_access.pl

It will also report:

Level: info Msg: Attempting to connect to database (DBI:ODBC:driver=IBM INFORMIX ODBC DRIVER;host=hostname.com;server=ITNM;database=itnm;service=9088;protocol=onsoctcp;DELIMIDENT=Y)...

Level: critical Msg: Database Connection Error: [Informix][Informix ODBC Driver][Informix]Incorrect password or user ncim@localhost[hostname.com] is not known on the database server. (SQL-28000)


Resolving the problem

Change the Windows 2008 User Account properties for the users "ncim" and "informix" so that "Password never expires"

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Document information


More support for:

Tivoli Network Manager IP Edition

Software version:

3.9

Operating system(s):

Windows 2008 server

Reference #:

1626128

Modified date:

2014-03-10

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