The ITNM process ncp_model and those dependent on it, will not start. A log message states that there is a "Failed to connect to database".
The ncp_model.DOMAIN.log shows this complete message:
Warning: W-RIV-002-209: [6248t] CMdlApplication.cc(178) Cannot connect to database : 28000 (Error -951): [Informix][Informix ODBC Driver][Informix]Incorrect password or user ncim@localhost[hostname.com] is not known on the database server.(from CNcpInformixDbh.cc line 151) dbId: NCIM
Fatal: F-RIV-002-098: [6248t] CMdlApplication.cc(180) Exit function called Error: Failed to connect to database
Diagnosing the problem
Check the access to the databases using;
It will also report:
Level: info Msg: Attempting to connect to database (DBI:ODBC:driver=IBM INFORMIX ODBC DRIVER;host=hostname.com;server=ITNM;database=itnm;service=9088;protocol=onsoctcp;DELIMIDENT=Y)...
Level: critical Msg: Database Connection Error: [Informix][Informix ODBC Driver][Informix]Incorrect password or user ncim@localhost[hostname.com] is not known on the database server. (SQL-28000)
Resolving the problem
Change the Windows 2008 User Account properties for the users "ncim" and "informix" so that "Password never expires"
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