Method to find which TPM wkf is correlated with a particular Service Request
For debugging purpose it can be useful to determine which workflow was triggered by a particular SR number.
If you go to the SR application and lookup the SR number, you will note that there is no information about the TPM provisioning workflow that was executed for this SR
Resolving the problem
Generally this information can be obtained with 2 alternative ways, as following:
1) look at the TPM workflow log (example RP.ClusterProvision), you can
detect it in the timeframe of the execution date of the SR
Inside the TPM workflow log you can search for the word "ticketId" and
see if it matches the Service Request number
This is one way to correlate the TPM workflow with the Service Request Number
2) in TSAM 7.2.2 and above there is a direct link from the service request to the TPM workflow logs... There is a "Service Automation Request" application in the maximo UI, for that, which enhaces the "Service Request" application:
a. In the administrative UI, click Go To > Service Automation > Service Deployment Instances.
b. Put your cursor in one of the search fields, the Service Deployment Instance field, and press Enter. A list of service deployment instances opens.
c. In the list of service deployment instances, select the service deployment instance associated with the management plan that you want to debug.
d. When you run a management plan, it produces a service request, click the Service Request tab to see all the service requests associated with the specific service deployment instance.
e. Select the service request you want to debug.
f. Click the double arrows next to the particular service request, and select Go To Service Automation Requests.
g. click on the "Requests" tab, it will list the ResourceMaster workflow and you'll have to look for the ids of the spawned workflows in the log to get the actual RP.ClusterProvision workflows
The problem is that there might be several RP.ClusterProvision spawed and it is a pain to open each one to find the one you are looking for . In this case a top down approach is required
More support for:
Tivoli Service Automation Manager
Software version: 7.2.1, 22.214.171.124, 7.2.3, 7.2.4
Operating system(s): AIX, Linux, Windows
Reference #: 1626045
Modified date: 07 January 2015
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