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Method to find which TPM wkf is correlated with a particular Service Request

Technote (troubleshooting)


For debugging purpose it can be useful to determine which workflow was triggered by a particular SR number.


If you go to the SR application and lookup the SR number, you will note that there is no information about the TPM provisioning workflow that was executed for this SR

Resolving the problem

Generally this information can be obtained with 2 alternative ways, as following:

1) look at the TPM workflow log (example RP.ClusterProvision), you can
detect it in the timeframe of the execution date of the SR

Inside the TPM workflow log you can search for the word "ticketId" and
see if it matches the Service Request number

This is one way to correlate the TPM workflow with the Service Request Number

2) in TSAM 7.2.2 and above there is a direct link from the service request to the TPM workflow logs... There is a "Service Automation Request" application in the maximo UI, for that, which enhaces the "Service Request" application:

a. In the administrative UI, click Go To > Service Automation > Service Deployment Instances.
b. Put your cursor in one of the search fields, the Service Deployment Instance field, and press Enter. A list of service deployment instances opens.
c. In the list of service deployment instances, select the service deployment instance associated with the management plan that you want to debug.
d. When you run a management plan, it produces a service request, click the Service Request tab to see all the service requests associated with the specific service deployment instance.
e. Select the service request you want to debug.
f. Click the double arrows next to the particular service request, and select Go To Service Automation Requests.
g. click on the "Requests" tab, it will list the ResourceMaster workflow and you'll have to look for the ids of the spawned workflows in the log to get the actual RP.ClusterProvision workflows

The problem is that there might be several RP.ClusterProvision spawed and it is a pain to open each one to find the one you are looking for . In this case a top down approach is required

Document information

More support for: Tivoli Service Automation Manager

Software version: 7.2.1,, 7.2.3, 7.2.4

Operating system(s): AIX, Linux, Windows

Reference #: 1626045

Modified date: 07 January 2015