Accessing Rational DOORS Next Generation webpage results in Error: The requested artifact cannot be found. Error codes: CRRRW7552E or CRRRS8530E

Technote (troubleshooting)


Problem(Abstract)

Attempts to access the IBM Rational DOORS Next Generation (DNG) webpage results in Error: The requested artifact cannot be found. Error codes: CRRRW7552E or CRRRS8530E.

Symptom

When you access the Rational DOORS Next Generation web page, the following error occurs:


The requested artifact cannot be found.

ID CRRRW7552E The item that you are trying to view cannot be found in the database. If might have been deleted by another user.

Error: Unable to load /rm/storedquery/FetchSystemAttributes14c5478c-xxxx-xxxx-xxxx-xxxxxxxxxxxx status:404

URL:/rm/storedquery/FetchSystemAttributes14c5478c-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Error 404: Not Found
CRRRS8530E No stored query found for URL:


https ://servername:9443/rm/storedquery/FetchSystemAttributes14c5478c-xxxx-xxxx


(More info found at entry (a1582c4684e125c2) in the RM application server log)

Error screen:


Cause

IBM Rational DOORS Next Generation requires the complete public URI (which is already configured during the Jazz Team Server setup) to be used when accessing any of its hosted resources. If the complete public URI is not used to access the RM web page then this error may occur.


Resolving the problem

To resolve this error, use the Public URI that is defined when configuring the Jazz Team Server:

For example:

If the Public URI that is configured in the Jazz Team Server setup is:

https://servername.dc1.domain.net:9443

then you need to access the DNG webpage using the complete URI as configured during your JTS setup and in this example it would be as follows:

https://servername.dc1.domain.net:9443/rm

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Document information


More support for:

Rational DOORS Next Generation
General information

Software version:

4.0.1

Operating system(s):

Linux, Windows

Reference #:

1626018

Modified date:

2014-05-22

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