Troubleshooting
Problem
Content Manager Enterprise Edition v8.4.3 (CM) ldap authentication fails with ICM8023 after upgrading Windows system to support 64-bit library.
Symptom
Ldap authentication fails with ICM8023.
The LDAP library loading failed.
Explanation
The IBM® Content Manager LDAP authentication component failed to find
and load the LDAP library to make a function call.
User response
Verify that the ITDS client was correctly installed on the library
Cause
The IBM Tivoli Directory Server (ITDS) SDK V6.1 64-bit client is installed per the requirement when planning to use a 64-bit CM library, however during the installation, the Windows PATH environmental variable was not updated to reflect the path of the ITDS SDK.
Environment
Windows V7, CM V8.4.3 64-bit library
Diagnosing The Problem
Confirm that the CM library trace reports ICM8023 for the failed ldap authentication.
Resolving The Problem
Manually update the Windows PATH environmental variable to include the directory path of the ITDS SDK 64-bit client. For example, add
D:\IBM\LDAP\V6.1\lib64
Restart the Windows operating system to ensure that the updated value is accepted.
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21625983