IBM Support

Java Security Warnings launching

Troubleshooting


Problem

Java security warning dialog appear when first launching the following applications in Maximo and/or SmartCloud Control Desk, and after clearing the local browser cache, or installing new version of the Java plug-in.

Symptom

When user opens applications listed below, one of either of the following pairs of dialog boxes is displayed.


    QuickPrint (Direct Print only), Assets Topology, Attachimage, Workflow Designer, Workflow Designer Advanced, Dispatching and Application Designer; Scheduler; Change, Actual Configuration Item, Configuration Items, Create Service Request, Self Service Center, Change, Change Schedule, Releases, and Activity Tasks

Do you want to run this application?
Name: <application_name>
Publisher: International Business Machines Corporation
Location: <web application server hostname/.../?event=loadapp...>

This application will run with unrestricted access which may put your computer and personal information at risk. Run this application only if you trust the location and publisher above.

Allow access to the following application from this web site?
Web site: <mxserver_hostname:port.>
Application: <application_name>
Publisher: International Business Machines Corporation

This website is requesting access and control of the Java application above. Allow access only if you trust the web site and know that the application is intended to run on this site.

Cause

These applications require that a Java Runtime Environment (JRE) be installed to the local machine and enabled in Internet Explorer or Mozilla Firefox. Recent updates to the JRE display warnings of this type when Java applications are invoked in a browser.

Diagnosing The Problem

If you receive this error, check the Java version on your workstation.

Resolving The Problem

If available, you may check the box to the left of Do not show this again for apps from this publisher and location above or Do not show again for this app and web site and you will no longer get these warnings,

Fixes for this problem when using JRE 1.7_45 and JRE 1.7_51 or later are included in the most recent Interim Fixes for Maximo Asset Management 7.5.0.5 and in Fix Pack 7.5.0.6 or later. The Interim Fix Pack and Fix Pack are available from Fix Central.

The fixes for this problem are included in Maximo Asset Management 7.6.0.0 and later.


Fixes for this problem when using JRE 1.7_51 or later are included in the most recent Interim Fixes for Maximo Asset Management 7.5.0.2, 7.5.0.3 and 7.5.0.4. These Interim Fixes are available from Fix Central.

Fixes for this problem when using JRE 1.7_51 or later are included in the most recent Interim Fixes for Maximo Asset Management 7.1.1.11 and 7.1.1.12 and in Fix Pack 7.1.1.13 or later. To obtain the Interim Fix or Fix Pack, please contact Maximo support.

SmartCloud Control Desk environments:
If you are using SmartCloud Control Desk, see Applet security recommendations for Oracle users in the SmartCloud Control Desk product wiki for how this issue impacts SmartCloud Control Desk, and how to address it.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1;7.1.1;7.5;7.6","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"7.5;7.5.1;7.5.1.1;7.5.1.2;7.5.3;7.6.0;7.6.0.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SS9NUN","label":"Maximo Asset Management Scheduler"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"7.5;7.5.1;7.5.2","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSKTXT","label":"Tivoli Change and Configuration Management Database"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"PF010","label":"HP-UX"}],"Version":"7.2.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21625690

Page Feedback