Java Security Warnings launching

Technote (troubleshooting)


Problem(Abstract)

Java security warning dialog appear when first launching the following applications in Maximo and/or SmartCloud Control Desk, and after clearing the local browser cache, or installing new version of the Java plug-in.

Symptom

When user opens applications listed below, one of either of the following pairs of dialog boxes is displayed.


    QuickPrint (Direct Print only), Assets Topology, Attachimage, Workflow Designer, Workflow Designer Advanced, Dispatching and Application Designer; Scheduler; Change, Actual Configuration Item, Configuration Items, Create Service Request, Self Service Center, Change, Change Schedule, Releases, and Activity Tasks

Do you want to run this application?
Name: <application_name>
Publisher: International Business Machines Corporation
Location: <web application server hostname/.../?event=loadapp...>

This application will run with unrestricted access which may put your computer and personal information at risk. Run this application only if you trust the location and publisher above.

Allow access to the following application from this web site?
Web site: <mxserver_hostname:port.>
Application: <application_name>
Publisher: International Business Machines Corporation

This website is requesting access and control of the Java application above. Allow access only if you trust the web site and know that the application is intended to run on this site.

Cause

These applications require that a Java Runtime Environment (JRE) be installed to the local machine and enabled in Internet Explorer or Mozilla Firefox. Recent updates to the JRE display warnings of this type when Java applications are invoked in a browser.


Diagnosing the problem

If you receive this error, check the Java version on your workstation.

Resolving the problem

If available, you may check the box to the left of Do not show this again for apps from this publisher and location above or Do not show again for this app and web site and you will no longer get these warnings,

Fixes for this problem when using JRE 1.7_45 and JRE 1.7_51 or later are included in the most recent Interim Fixes for Maximo Asset Management 7.5.0.5. These Interim Fixes are available from Fix Central.


Fixes for this problem when using JRE 1.7_51 or later are included in the most recent Interim Fixes for Maximo Asset Management 7.5.0.2, 7.5.0.3 and 7.5.0.4. These Interim Fixes are available from Fix Central.

Fixes for this problem when using JRE 1.7_51 or later are included in the most recent Interim Fixes for Maximo Asset Management 7.1.1.11 and 7.1.1.12. To obtain this Interim Fix, contact Maximo support.

SmartCloud Control Desk environments:

If you are using SmartCloud Control Desk, see Applet security recommendations for Oracle users in the SmartCloud Control Desk product wiki for how this issue impacts SmartCloud Control Desk, and how to address it.

Related information

Java 1.7 release 40 with Direct Print
Java 1.7 release 41 with Assets
Applet security recommendations for Oracle users
Java.com: What should I do when I see a security prompt


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM SmartCloud Control Desk 7.5, 7.5.1, 7.5.1.1
Systems and Asset Management IBM Maximo Asset Management Scheduler Platform Independent 7.5
Systems and Asset Management Tivoli Change and Configuration Management Database AIX, Linux, Windows, Solaris, HP-UX 7.2.1

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Document information


More support for:

IBM Maximo Asset Management
System Related

Software version:

7.1, 7.1.1, 7.5

Operating system(s):

Platform Independent

Reference #:

1625690

Modified date:

2014-05-15

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