IBM Support

Java Version Warning launching applets

Troubleshooting


Problem

User goes to application that uses a Java applet, and sees a version warning dialog.

Symptom

When user opens applications listed below, one of either of the following pairs of dialog boxes is displayed.

QuickPrint (Direct Print only), Assets Topology, Attachimage, Workflow Designer, Workflow Designer Advanced, Dispatching and Application Designer; Scheduler; Change, Actual Configuration Item, Configuration Items, Create Service Request, Self Service Center, Change, Change Schedule, Releases, and Activity Tasks


    An application from the location below is requesting permission to run

    Name: com.ibm.tivoli.maximo.asset.topology ...

    From: <mxserver_hostname:port.>


or
    This application would like to use a version of Java (1.6.0) that is not installed on your system. We recommend running the application with the latest version of Java on your computer.

    Name: <application name>
    Location: <mxserver_hostname:port>

And you are given the choice of Run with the latest version or Cancel.

Two examples of the what might be listed in Name:

    workflowdesignerapplet-wfcanvas
    asset_assettopoapplet-asttopo_topology

Cause

This warning is from Java JRE. It appears because you have Java JRE 1.7 installed on the workstation and do not also have Java JRE 1.6 installed.

Resolving The Problem

If you are running Maximo Asset Management 7.5.0.3 or SmartCloud Control Desk 7.5.0.1 or later, Click on Run with the latest version.

See the links below for more information on enabling and using Asset Topology Viewer.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"System Related","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.1.1;7.5.1.2;7.5.3","Edition":"Edition Independent","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21625689

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