Java Version Warning launching Assets

Technote (troubleshooting)


Problem(Abstract)

Using Internet Explorer only, user goes to the Asset application, and sees a Java version warning dialog.

Symptom

User opens Assets and sees the following in a dialog box:

An application from the location below is requesting permission to run

Name: com.ibm.tivoli.maximo.asset.topology ...

From: <mxserver_hostname:port.>

And you are given the choice of Run with the latest version or Cancel.



Cause

This warning is from Java JRE. It appears because Asset Topology Viewer is installed, you have Java JRE 1.7 installed on the workstation, and do not also have Java JRE 1.6 installed.


Resolving the problem

Click on Run with the latest version if you are running Maximo Asset Management 7.5.0.3 or SmartCloud Control Desk 7.5.0.1 or later.

See the links below for more information on enabling and using Asset Topology Viewer.

Related information

Java Security Warnings Launching Some Applications
Configuring Asset Topology Viewer
Asset Topology


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM SmartCloud Control Desk

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Document information


More support for:

IBM Maximo Asset Management
System Related

Software version:

7.5

Operating system(s):

Platform Independent

Reference #:

1625689

Modified date:

2014-01-13

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