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Unable to Load Cognos Module 64bit when starting Apache Web server services.

Troubleshooting


Problem

After applying the steps to utilize the Cognos Module in the Installation and Configuration Guide for a 64bit install, the Apache Web server fails to load the Cognos Module.

Symptom

Exact Error message when starting Apache services, after the httpd.conf file was modified:

Starting httpd: httpd: Syntax error on line 205 of /etc/httpd/conf/httpd.conf: Cannot load
../c10_64/cgi-bin/mod2_2_cognos.so into server:
../c10_64/cgi-bin/mod2_2_cognos.so: wrong ELF
class: ELFCLASS32

Cause

The Apache Web Server is 64-bit but the current Cognos gateway libraries are 32-bit.

Environment

Unix

Resolving The Problem

To Enable the 64-bit web gateway follow the steps below:

1. Go to the c10_location/cgi-bin.
2. Type the following command:
On UNIX or Linux operating systems, type ./copyGateMod.sh 64bit
On Windows operating systems, type copyGateMod.bat 64bit

Once the above command is run successfully, the 64-bit gateway files are copied from the c10_location/cgi-bin/lib64 directory to the c10_location/cgi-bin directory.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"10.1;10.2;10.2.1;10.2.2;8.4.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21625467

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