Custom code for TSAM SimpleSRM not working in IE8 (working in Firefox)

Technote (troubleshooting)


Problem(Abstract)

Custom code for SimpleSRM Create Project offering in TSAM 722 not working in IE8 (working in Firefox)

Cause

Customized pull down options (small, medium, large) for "select a desired system size" field in newly added customized tab "Select System Size" for the Project Create offering do NOT appear in IE8 as expected.

The problem was found in the java script code for the customization. There was a trailing comma in the js file which was incorrect. The custom code is displayed correctly in Firefox because Firefox typically ignores such errors while IE does not.


Diagnosing the problem

Customer's can use the following link to help catch trailing commas in java script:

http://trailingcomma.com/


Resolving the problem

Remove the trailing comma in the java script code, clear the cache, open the IE8 browser and verify the customized SimpleSRM options are correctly displayed.

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Document information


More support for:

Tivoli Service Automation Manager

Software version:

7.2, 7.2.1, 7.2.2, 7.2.2.1, 7.2.2.2, 7.2.3, 7.2.4

Operating system(s):

AIX, Linux, Windows

Reference #:

1625285

Modified date:

2013-02-12

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