Custom code for TSAM SimpleSRM not working in IE8 (working in Firefox)
Custom code for SimpleSRM Create Project offering in TSAM 722 not working in IE8 (working in Firefox)
Customized pull down options (small, medium, large) for "select a desired system size" field in newly added customized tab "Select System Size" for the Project Create offering do NOT appear in IE8 as expected.
The problem was found in the java script code for the customization. There was a trailing comma in the js file which was incorrect. The custom code is displayed correctly in Firefox because Firefox typically ignores such errors while IE does not.
Diagnosing the problem
Customer's can use the following link to help catch trailing commas in java script:
Resolving the problem
Remove the trailing comma in the java script code, clear the cache, open the IE8 browser and verify the customized SimpleSRM options are correctly displayed.
More support for:
Tivoli Service Automation Manager
Software version: 7.2, 7.2.1, 7.2.2, 18.104.22.168, 22.214.171.124, 7.2.3, 7.2.4
Operating system(s): AIX, Linux, Windows
Reference #: 1625285
Modified date: 12 February 2013