Logging in to Rational Team Concert using Internet Explorer 8 causes Rational Team Concert to hang

Technote (troubleshooting)


Problem(Abstract)

Attempts to log into the IBM Rational Team Concert (RTC) web interface with Microsoft Internet Explorer 8 results in hanging behavior.

Symptom

The Loading ... screen hangs when you try to log in first time to RTC's web interface. You are then forced to refresh before you are prompted for your credentials.

This problem only occurs on non-English operating systems.

Cause

Unknown

Environment

Microsoft Windows 7 and Microsoft Internet Explorer 8

Resolving the problem

WORKAROUND


  1. Add the English (United States) [en_US] language from the list of languages in Control Panel > Internet Options > General (tab) > Languages, as in the screenshots below

  2. Restart the web browser.


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Document information


More support for:

Rational Team Concert
Web App Server

Software version:

3.0.1, 4.0.0.1

Operating system(s):

Windows

Reference #:

1625091

Modified date:

2013-05-02

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