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Receive Windows Installer error on Windows XP operating system

Technote (troubleshooting)


When I was trying to install IBM SPSS Statistics 21 to my Windows XP system, an error occurred at the beginning of the installation:

"Windows installer has encountered a problem and needs to close.
Their saved if they have not had labor data can be gone possibly lost.
Please report this problem also on Microsoft.

AppName: msiexec.exe AppVer: 4.5.6001.22159
ModName: msihnd.dll ModVer: 3.1.4001.5512 Offset: 00036935"

Resolving the problem

This is a problem with the Windows Installer application that comes with Microsoft Windows. Please reinstall the Windows Installer from the following web page:

Please download the file that is appropriate for your operating system version and platform.
Once completed, attempt to install IBM SPSS Statistics again.

Document information

More support for: SPSS Statistics
Statistics Desktop

Software version: 21.0

Operating system(s): Windows

Reference #: 1624963

Modified date: 22 February 2013