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Get error ' HTTP ERROR: 500' when click Help...Tutorial

Technote (troubleshooting)


Customer is with Mac 10.7.5 and Statistics 21, which works fine. But there is always an error (shown below) when opening the Help...Tutorial

Plug-in was unable to load class "

Resolving the problem

The customer is with administrator account and error existed in IE, Safari and FireFox.
Creating a new account with administrator privilege resolved this issue.

Document information

More support for: SPSS Statistics
Statistics Desktop

Software version: 21.0

Operating system(s): iOS

Reference #: 1624958

Modified date: 06 August 2015