Get error ' HTTP ERROR: 500' when click Help...Tutorial

Technote (troubleshooting)


Problem(Abstract)

Customer is with Mac 10.7.5 and Statistics 21, which works fine. But there is always an error (shown below) when opening the Help...Tutorial

"HTTP ERROR: 500
Plug-in org.eclipse.help.webapp was unable to load class org.eclipse.help.internal.webapp.servlet.ContentServlet "

Resolving the problem

The customer is with administrator account and error existed in IE, Safari and FireFox.
Creating a new account with administrator privilege resolved this issue.

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Document information


More support for:

SPSS Statistics
Statistics Desktop

Software version:

21.0

Operating system(s):

Mac OS

Reference #:

1624958

Modified date:

2013-02-13

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