Technote (troubleshooting)
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English
Problem(Abstract)
After adding IBM Ration Team Concert (RTC) workitem link on "Submit Asset" page in IBM Rational Asset Manager (RAM), the contents on "Categories" tab is missing.
Cause
After adding RTC workitem, RAM's JSESSIONID is overwritten by RTC's JSESSIONID. This makes RAM session time out compulsorily. Thus contents on the [Categories] tab disappear.
Environment
Rational Asset Manager 7.5.1.1 (WebSphere Application Server 7.0.0.23)
Rational Team Concert 4.0.0.1 (WebSphere Application Server 7.0.0.25)
Resolving the problem
To avoid session id overwritten, it is necessary to specify cookie domains for JSESSIONID explicitly in WAS admin console for both RAM and RTC servers. Detailed steps are as below.
- Login into RAM WAS admin console
Select from [Servers] > [Server Types] > [WebSphere Application Servers] > [server1] > [Session management] > [Enable cookies], and set server host name to <RAM full hostname>.
- Select [Apply] and save settings in WAS console.
- Restart RAM WAS server to take change effective.
- Login into RTC WAS admin console
Select from [Servers] > [Server Types] > [WebSphere Application Servers] > [server1] > [Session management] > [Enable cookies], and set server host name to <RTC full hostname>.
- Select [Apply] and save settings in WAS console.
- Restart RTC WAS server to take change effective.
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