Adding Rational Team Concert workitem results in missing contents on categories tab in Rational Asset Manager

Technote (troubleshooting)


Problem(Abstract)

After adding IBM Rational Team Concert (RTC) workitem link on "Submit Asset" page in IBM Rational Asset Manager (RAM), the contents on "Categories" tab is missing.

Cause

After adding RTC workitem, RAM's JSESSIONID is overwritten by RTC's JSESSIONID.

This makes RAM session time out compulsorily, thus contents on the [Categories] tab disappear.


Environment

Rational Asset Manager 7.5.1.1 (WebSphere Application Server 7.0.0.23)
Rational Team Concert 4.0.0.1 (WebSphere Application Server 7.0.0.25)

Resolving the problem

To avoid session id overwritten, it is necessary to specify cookie domains for JSESSIONID explicitly in WAS admin console for both RAM and RTC servers. Detailed steps are as below.

  1. Login into RAM WAS admin console

  2. Select from Servers > Server Types > WebSphere Application Servers > server1 > Session management > Enable cookies, and set server host name to <RAM full hostname>.

  3. Select Apply and save settings in WAS console.

  4. Restart RAM WAS server to take change effective.

  5. Login into RTC WAS admin console 
    Select from Servers > Server Types > WebSphere Application Servers > server1 > Session management > Enable cookies, and set server host name to <RTC full hostname>.

  6. Select Apply and save settings in WAS console.

  7. Restart RTC WAS server to take change effective.

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Document information


More support for:

Rational Asset Manager
Integrations: IBM

Software version:

7.5.1.1

Operating system(s):

Windows

Reference #:

1624817

Modified date:

2013-08-14

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