Technote (troubleshooting)
Problem(Abstract)
After a template is downloaded from the Sterling Library, an error is received when attempting to run the self extracting zip file to unload the template. This happens on a 64-bit operating system.
Symptom
From a command line the error message received is The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you needs an x86 (32-bit) or x64(64-bit) version of the program, and contact the software publisher.
From double clicking the EXE file, "Unsupported 16-bit Application", The program or feature "\??\C:\*\#####.EXE cannot start or run due to incompatibility with 64 bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.
Cause
This was caused by the previous procedure of loading the self extracting zip files of the TPL and other documentation into the Sterling Commerce Projecttrack website. This was how the old Sterling Library was populated.
Environment
Windows 7 64-bit
Resolving the problem
Since moving to IBM, the projects (TPL and other documents) are still created into a self extracting zip files on the host system which is a 32 bit application, but are manually loaded to the Library. This will allow the EXE file to be expanded onto a 64 bit OS. Any new projects loaded should not encounter this error.
However, those older projects that were just migrated over will experience this issue. To assist the customer's with these, you can either download the project from the library, or obtain the EXE file from the customer and expand it from your PC. Then either create a new self extracting zip file and resend, or simply send the customer the TPL file.
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