After a template is downloaded from the Sterling Library, an error is received when attempting to run the self-extracting zip file to unload the template. This happens on a 64-bit operating system.
From a command line, the error message received is:
The version of this file is not compatible with the version of Windows you are running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and contact the software publisher.
From double clicking the EXE file, "Unsupported 16-bit Application", The program or feature "\??\C:\*\#####.EXE cannot start or run due to incompatibility with 64 bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.
Windows 7 64-bit
Resolving the problem
Open a PMR at Service requests & PMRs to request a template that is compatible with your 64-bit system.