Unable to open a Sterling Library Template after downloading

Technote (troubleshooting)


Problem(Abstract)

After a template is downloaded from the Sterling Library, an error is received when attempting to run the self-extracting zip file to unload the template. This happens on a 64-bit operating system.

Symptom

From a command line, the error message received is:

The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you needs an x86 (32-bit) or x64(64-bit) version of the program, and contact the software publisher.

From double clicking the EXE file, "Unsupported 16-bit Application", The program or feature "\??\C:\*\#####.EXE cannot start or run due to incompatibility with 64 bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.



Environment

Windows 7 64-bit

Resolving the problem

Open a PMR at Service requests & PMRs to request a template that is compatible with your 64-bit system.

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Document information


More support for:

Sterling Gentran:Director
Mapping and Translation

Software version:

All

Operating system(s):

Windows

Reference #:

1624594

Modified date:

2013-09-25

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