Troubleshooting
Problem
The action RecognizePageFields2CCO_ICR_C () encountered an error, and caused the batch to be aborted during the Rulerunner processing task.
Symptom
The following error and logged snippets are detected in the rulerunner_rrs.log file:
- Error (385875969=hex:17000001). In CIMainAlgorithm::execute4DCO: Aborting: Action
[RecognizePageFields2CCO_ICR_C] requested abort [api source:]
EXCEPTION: code="385875969" msg="Aborting: Action [RecognizePageFields2CCO_ICR_C] requested abort" loc="CIMainAlgorithm::execute4DCO" API=""
c:\datacap\RRS\Logs\wrrs - Executing 'RecognizeFieldEx' from 'Datacap.Recognition.Recostar.ICRCWrapperClass'. Parameter : Account_Number
Recognition return status: 4(License unavailable)
Environment
Windows 2008 R2 Standard, 64-bit O/S
Diagnosing The Problem
Check the Taskmaster Client station, Application Event Viewer log, look for a Datacap error entry with the following details:
Activation context generation failed for "C:\Datacap\dcshared\ICRC\ai050001.dll". DependentAssemblyMicrosoft.VC80.OpenMP.processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762" could not be found. Please use sxstrace.exe for detailed diagnosis.
Resolving The Problem
Install Microsoft Visual C++ 2005 SP1 Redistributable Package (x86). Once it is installed, the version should show 8.0.50727.762 to be the correct package.
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Document Information
Modified date:
17 June 2018
UID
swg21624447