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Warehouse Proxy Agent crashing at startup

Technote (troubleshooting)


The Warehouse Proxy Agent crashes soon after startup. The <InstallDirectory>/logs directory has numerous javacore*.txt files showing failures with the khdxprtj" process and OutOfMemoryError messages.


One possibility is that initialization processing requires a larger maximum heap memory size to be configured.

Diagnosing the problem

Review the <InstallDirectory>/logs directory contents, and confirm if there are javacore*.txt files. If so, confirm whether they reference the Warehouse Proxy Agent (khdxprtj process). If so, confirm whether an OutOfMemoryError is occurring.

Resolving the problem

1. Edit the <InstallDirectory>/config/hd.ini file, where <InstallDirectory> is the directory where ITM is installed (for example, /opt/IBM/ITM/config/hd.ini). Change the following line:


To this:

KHD_JAVA_ARGS=-Xms256m -Xmx1024m

This sets the minimum heap size to 256 MB, and the maximum heap size to 1024 MB.

2. Restart the Warehouse Proxy Agent (itmcmd agent start hd).

Document information

More support for: IBM Tivoli Monitoring V6
ITM Tivoli DataWareHouse V2

Software version: 6.2.3,,,, 6.3

Operating system(s): Platform Independent

Reference #: 1624388

Modified date: 19 February 2013

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