Warehouse Proxy Agent crashing at startup

Technote (troubleshooting)


Problem(Abstract)

The Warehouse Proxy Agent crashes soon after startup. The <InstallDirectory>/logs directory has numerous javacore*.txt files showing failures with the khdxprtj" process and OutOfMemoryError messages.

Cause

One possibility is that initialization processing requires a larger maximum heap memory size to be configured.

Diagnosing the problem

Review the <InstallDirectory>/logs directory contents, and confirm if there are javacore*.txt files. If so, confirm whether they reference the Warehouse Proxy Agent (khdxprtj process). If so, confirm whether an OutOfMemoryError is occurring.

Resolving the problem

1. Edit the <InstallDirectory>/config/hd.ini file, where <InstallDirectory> is the directory where ITM is installed (for example, /opt/IBM/ITM/config/hd.ini). Change the following line:


KHD_JAVA_ARGS=

To this:

KHD_JAVA_ARGS=-Xms256m -Xmx1024m

This sets the minimum heap size to 256 MB, and the maximum heap size to 1024 MB.

2. Restart the Warehouse Proxy Agent (itmcmd agent start hd).


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Document information


More support for:

Tivoli Components
ITM Tivoli DataWareHouse V2

Software version:

6.2.3, 6.2.3.1, 6.2.3.2, 6.2.3.3, 6.3

Operating system(s):

Platform Independent

Reference #:

1624388

Modified date:

2013-02-19

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