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FULLVM backup instead of INCR after VMware Storage Vmotion

Technote (troubleshooting)


After a VMware Storage VMotion of a virtual machine, a Tivoli Storage Manager FULLVM backup is done instead of an INCREMENTAL.


ANS9385W Error returned from VMware vStorage API for
virtual machine 'VM1' in vSphere API function __ns2__QueryChangedDiskAreas. RC=12, Detail message: SOAP 1.1 fault: "":ServerFaultCode[no subcode] "Error caused by file


Windows or Linux VStorage backup server.

Resolving the problem

This problem has been shown to be caused by a known VMware problem that is being investigated.

INCREMENTAL VM backups should continue after the FULLVM backup.

Note: vSphere 5.x has the following known problem:

Product Alias/Synonym


Document information

More support for: Tivoli Storage Manager for Virtual Environments
Data Protection for VMware

Software version: 6.3, 6.4, 7.1, 7.1.1

Operating system(s): Linux, Windows

Reference #: 1624296

Modified date: 17 February 2016