How Do you Re-Register A PSL 1.5.x Agent In SiteProtector

Customers may find it necessary to remove a PSL agent from the SiteProtector console and re-register it.

In order to re-register a PSL agent in the SiteProtector console you must do the following:

1. Un-register the agent on the server where the agent is installed:
                                              
 /etc/init.d/iss-spa unregister                                       

2. Stop all three PSL services on the server where the agent is installed:

/etc/init.d/proventiaserver stop
/etc/init.d/iss-lum stop                                                                                                                 
/etc/init.d/iss-spa stop

3. Delete the agent from the SiteProtector Console's Agent View and Asset View.       

4. Delete the file "CustomerTokens1_0.xml" from the following location on the server where the agent is installed:   

/opt/ISS/issSensors/[proventia_server_name]/policies/cml/Common/Customer Tokens/CustomerTokens1_0.xml                                            
  
5. Delete the following files on the server where the agent is installed:

/etc/lum/hostinfo
/etc/lum/host-info-in-use         
  
6. Start all three PSL services on the server where the agent is installed:

/etc/init.d/proventiaserver start                                                          
/etc/init.d/iss-lum start                                                                                                    
/etc/init.d/iss-spa start          
                                                   
Wait for a few minutes and the agent should appear in the SiteProtector Agent view. It may appear in Ungrouped assets if it does not appear in the correct SiteProtector group.
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If the above information does not resolve your issue, please contact IBM Security Solutions Customer Support.