How Do you Re-Register A PSL 1.5.x Agent In SiteProtector

Technote (FAQ)


Question

How do you re-register a PSL agent in SiteProtector?

Cause

Customers may find it necessary to remove a PSL agent from the SiteProtector console and re-register it.

Answer

In order to re-register a PSL agent in the SiteProtector console you must do the following:

1. Un-register the agent on the server where the agent is installed:
                                              
 /etc/init.d/iss-spa unregister                                       

2. Stop all three PSL services on the server where the agent is installed:

/etc/init.d/proventiaserver stop
/etc/init.d/iss-lum stop                                                                                                                 
/etc/init.d/iss-spa stop

3. Delete the agent from the SiteProtector Console's Agent View and Asset View.       

4. Delete the file "CustomerTokens1_0.xml" from the following location on the server where the agent is installed:   

/opt/ISS/issSensors/[proventia_server_name]/policies/cml/Common/Customer Tokens/CustomerTokens1_0.xml                                            
  
5. Delete the following files on the server where the agent is installed:

/etc/lum/hostinfo
/etc/lum/host-info-in-use         
  
6. Start all three PSL services on the server where the agent is installed:

/etc/init.d/proventiaserver start                                                          
/etc/init.d/iss-lum start                                                                                                    
/etc/init.d/iss-spa start          
                                                   
Wait for a few minutes and the agent should appear in the SiteProtector Agent view. It may appear in Ungrouped assets if it does not appear in the correct SiteProtector group.


If the above information does not resolve your issue, please contact IBM Security Systems Customer Support.

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Document information


More support for:

IBM Security Host Protection
Proventia Server

Software version:

1.5.0

Operating system(s):

Linux

Software edition:

All Editions

Reference #:

1624293

Modified date:

2013-02-05

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