IBM Support

IBM BigFix Support Center

Technote (troubleshooting)


Links to all sorts of resources for IBM Bigfix users and administrators

Resolving the problem

News, Alerts, and Announcements
To ensure you are getting the latest, news, alerts, and announcements for the IBM BigFix products, see the Community section below to subscribe to a variety of communication channels.


Looking for logs and data to begin your troubleshooting?



Getting Help

IBM BigFix Product Pages


Contacting Support
  • Contact Support electronically by going to the IBM Support Community and then log in to your account. Click Open a case to quickly and accurately log a new case with Level 2 Support.
    You will need to have an active My IBM Account and you will need to know your IBM Customer Number (ICN). Follow these instructions for creating an active My IBM Account and linking it to your ICN.
  • Customer's Software Support Handbook - How Support works and what to expect.
  • dW Answers - Ask the community for assistance during an install, upgrade, migration, planned maintenance, or other operation

Cross reference information
Segment Product Component Platform Version Edition
Security IBM BigFix Compliance
Security IBM BigFix Detect
Security IBM BigFix family
Security IBM BigFix Inventory
Security IBM BigFix Lifecycle
Security IBM BigFix Patch

Document information

More support for: IBM BigFix Platform
General Information

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1624185

Modified date: 18 April 2018

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