IBM Bigfix Support Center
Resolving the problem
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Contact Support by phone: United States | Worldwide
Contact Support via the Service Request Tool - Use this tool to quickly and accurately open a new PMR case with L2 Support directly. You will need to have an active My IBM Account and you will need to know your IBM Customer Number (ICN). Follow these instructions for creating an active My IBM Account and linking it to your ICN.
Customer's Software Support Handbook - How Support works and what to expect.