IBM BigFix Support Center

Technote (troubleshooting)


Problem(Abstract)

IBM Bigfix Support Center

Resolving the problem

News, Alerts, and Announcements
To ensure you are getting the latest, news, alerts, and announcements for the IBM BigFix products, see the Community section below to subscribe to a variety of communication channels.

ANNOUNCEMENT: New White Paper: BigFix Capacity Planning, Performance, and Management Guide
https://forum.bigfix.com/t/new-white-paper-bigfix-capacity-planning-performance-and-management-guide/15868
Looking for logs and data to begin your troubleshooting?
Resources
Community
  • BigFix Forum (find and give solutions)
  • The Blog (News updates about the BigFix product)
  • BigFix Mailing Lists (News updates about the BigFix product)
  • IBM My Notifications (News updates about the BigFix product)
  • Subscribe to the monthly BigFix newsletter (send an email to isssprt@us.ibm.com with the following text in the subject line: snl subscribe IBM Endpoint Manager
  • BigFix.me (A collaborative IBM BigFix content development community)
  • Request for Enhancements - (File an RFE for the BigFix Product Family)
Getting Help
Product Download Pages
  • IBM BigFix Suite Download Center
  • Windows Archive Download Site
  • Non-Windows Agent Download Site
  • Non-Windows Agent Download Site
  • IBM BigFix Evaluation Site
  • Fix Central - A place to get fix updates (currently most BigFix updates happen with each new version release instead of fix packs)
  • Troubleshooting
    Contacting Support
    What information and data do I prepare for my case before opening a PMR with Support?

    Contact Support by phone: United States | Worldwide

    Contact Support via the Service Request Tool - Use this tool to quickly and accurately open a new PMR case with L2 Support directly. You will need to have an active My IBM Account and you will need to know your IBM Customer Number (ICN). Follow these instructions for creating an active My IBM Account and linking it to your ICN.

    Customer's Software Support Handbook - How Support works and what to expect.

    Document information


    More support for:

    IBM BigFix family

    Software version:

    All Versions

    Operating system(s):

    Windows

    Reference #:

    1624185

    Modified date:

    2015-10-12

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