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Problem running discovery with TSAM Extension for Network Attached Storage

Technote (troubleshooting)


Getting the following message when we try to run the discovery:

COPDEX040E an unexpected deployment engine exception occurred: class java.lang.noClassDefFoundError: netapp.manage.NaServer.Discovery_storage_pool(line 36)

Resolving the problem

Ensure all steps in Installation Guide are followed:

In particular, Steps 5f and 6:

To get the manageontap.jar Netapp SDK version 4.0 jar file, search the machine on which the Management Console is installed - you can find the jar file in the


directory, or follow the procedure from
Copy the manageontap.jar file to the

Document information

More support for: Tivoli Service Automation Manager
TSAM Extension for Network Attached Storage

Software version: 7.2.2, 7.2.3

Operating system(s): AIX, Linux, Windows

Reference #: 1624068

Modified date: 2014-12-30