SWITCH MODEL IN GENERAL TAB INCORRECTLY POPULATED

Technote (troubleshooting)


Problem(Abstract)

After a network discovery some Cisco switches have a wrong Model (under GUI-> General tab). The info populated is not the Model of the device but the installed software.

Symptom

Here are some examples of wrong Models: c6sup2_rp, s222_rp

where c6sup2_rp, s222_rp is retrieved by TADDM from sysDescr
---------------------------------------------------------------------
sysDescr=Cisco Internetwork Operating System Software IOS (tm) c6sup2_rp Software (c6sup2_rp-DSV-M), Version 12.1(26)E8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
---------------------------------------------------------------------


Cause

Analyzing the value of OID (SNMPv2-SMI::mib-2.47.1.1.1.1.2.1)
for following Cisco devices including c3800, n5000, n7000 and c2600
there is no common pattern in the value of the OID.

You may see the sample of data extracted for the mentioned Cisco devices.
Cisco C3800:
.1.3.6.1.2.1.1.1.0 "Cisco IOS Software, 3800 Software
(C3845-ADVIPSERVICESK9-M), Version 12.4(25b), RELEASE SOFTWARE
(fc1)..Technical Support: http://www.cisco.com/techsupport..Copyright
(c) 1986-2009 by Cisco Systems, Inc...Compiled Wed 12-Aug-09 15:53 by
prod_rel_team"
.1.3.6.1.2.1.47.1.1.1.1.2.1 "3845 chassis" ---> Model incorrect



Cisco nexus 5000:
.1.3.6.1.2.1.1.1.0 Cisco NX-OS(tm) n5000, Software (n5000-uk9), Version
4.2(1)N2(1), RELEASE SOFTWARE Copyright (c) 2002-2010 by Cisco Systems,
Inc. Device Manager Version 5.0(4), Compiled 7/28/2010 18:00:00 --> OID not available



Cisco c2600:
.1.3.6.1.2.1.1.1.0 Cisco IOS Software, C2600 Software
(C2600-ADVSECURITYK9-M), Version 12.4(12), RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by Cisco Systems, Inc.
Compiled Fri 17-Nov-06 11:18 by prod_rel_team
.1.3.6.1.2.1.47.1.1.1.1.2.1 "2621XM chassis" ---> Model incorrect


Resolving the problem

If you can see the correct model into Physical Package then

You can set the following property to retrieve the model from EntityMIB
enabling in dist\etc\collation.properties file.

com.collation.discover.agent.net.SnmpMib2Agent.useEntityModel=true

A TADDM restart is required

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Document information


More support for:

Tivoli Application Dependency Discovery Manager

Software version:

7.2.1

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1623761

Modified date:

2014-04-08

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