Events not changing service status in TBSM

Technote (troubleshooting)


Problem(Abstract)

The default incoming status rule and other simple incoming status rues are not changing status on the TBSM service tree

Symptom

all services are green.

Even if a test event is sent from TBSM using a simple incoming status rule. There not any errors. and the event can be seen in the object server's AEL (event list).

Cause

required impact service is not running: TBSMOMNIbusEvent reader

Diagnosing the problem

verify the TBSMOMNIbusEvent reader is running

from the TIP console System Configuration -> Event Automation -> Services


Resolving the problem

This process should be running by default. But if someone were to stop it TBSM would not be able to process events properly to show status changes in TBSM.

ensure the TBSMOMNIBUSEvent Reader is running.


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Document information


More support for:

Tivoli Business Service Manager

Software version:

6.1

Operating system(s):

AIX, Linux, Linux zSeries, Solaris, Windows

Reference #:

1623660

Modified date:

2013-02-04

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