IBM FileNet Content Engine installer fails to launch on Linux 64 bit platforms.

Technote (troubleshooting)


Problem(Abstract)

When attempting to install Content Engine on a 64 bit Linux platform, sometimes the installer will fail to run either interactively or silently.

Symptom

The GUI installer or silent installer will fail to launch or run properly.


Cause

Missing required platform 32 bit libraries.

Environment

Linux 64 bit installations

Diagnosing the problem

In order to determine exactly which libraries are missing, the following command must be run:


ldd <path to extracted FileNet Content Engine installer files>/Linux/resource/jre/jre/bin/xawt/libmawt.so

The output of the command will yield a list similar to the following:


linux-gate.so.1 => (0xffffe000)
libdl.so.2 => /lib/libdl.so.2 (0xf7f70000)
libpthread.so.0 => /lib/libpthread.so.0 (0xf7f59000)
libwrappers.so => not found
libjava.so => not found
libawt.so => not found
libX11.so.6 => /usr/lib/libX11.so.6 (0xf7e55000)
libXft.so.2 => not found
libm.so.6 => /lib/libm.so.6 (0xf7e2e000)
libXtst.so.6 => /usr/lib/libXtst.so.6 (0xf7e28000)
libc.so.6 => /lib/libc.so.6 (0xf7ce1000)
/lib/ld-linux.so.2 (0xf7fba000)
libXau.so.6 => /usr/lib/libXau.so.6 (0xf7cde000)
libXdmcp.so.6 => /usr/lib/libXdmcp.so.6 (0xf7cd8000)
libXext.so.6 => /usr/lib/libXext.so.6 (0xf7cc8000)

Resolving the problem

These libraries are documented in the Hardware/Software Guide, but they are often missed or partially installed. For any files that are reported as missing/not found by the "ldd" mentioned in the Diagnosis section, the operating system package management tools will need to be run to install the missing libraries. Once the "ldd" command reports all libraries are found, the GUI or silent installer should run to successful completion.

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Document information


More support for:

FileNet Content Manager
Content Engine

Software version:

4.5.1, 5.0, 5.1.0

Operating system(s):

Linux

Software edition:

All Editions

Reference #:

1623640

Modified date:

2013-03-18

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