The Event Summary Chart fails with illegal character message.

Technote (troubleshooting)


Problem(Abstract)

The Event Summary chart of the Service Administration page fails with a message like:

TIPCH0006E
An error occurred while collecting data for the chart
Check the web service data source. : Cannot execute
the statement. : :
com.ctc.wsta.exc.WstxUnexpectedCharException
Illegal character ...

Symptom

The chart fails to display.


Cause

This chart uses data from the events in the objectserver.

Resolving the problem

Check the Node fields in the objectserver events for bad (unprintable) characters and correct the cause in the application that created the events.

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Document information


More support for:

Tivoli Business Service Manager

Software version:

6.1

Operating system(s):

AIX, Linux, Linux zSeries, Solaris, Windows

Reference #:

1623449

Modified date:

2013-01-25

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