Unable to connect to Jabber server

Technote (troubleshooting)


Problem(Abstract)

Impact 6.1 unable to connect to Jabber Server

Symptom

Could not establish connnection the host talk.google.com port 80 com.echomine.net.HandshakeFailedException: XMPP Exception occurred during handshake


Cause

Newer Versions of the jabber service are incompatible with current Impact 6.1 code

Environment

Any

Diagnosing the problem

Could not establish connnection the host talk.google.com port 80 com.echomine.net.HandshakeFailedException: XMPP Exception occurred during handshake
at
com.echomine.xmpp.impl.XMPPConnectionHandler.handshake(XMPPConnectionHan dler.java:169)
at
com.echomine.net.HandshakeableSocketConnector.establishingConnection(Han dshakeableSocketConnect)

The problem is that Impact does not know how to handle newer releases of jabber servers. We've seen this handshake error in Impact with other products that use the newer jabber service.

Resolving the problem

There is no current work around for this issue. Please submit an enhancement request:

http://www.ibm.com/developerworks/rfe/?BRAND_ID=90

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Document information


More support for:

Tivoli Netcool/Impact
Netcool/Impact

Software version:

6.1

Operating system(s):

AIX, HP-UX, Linux, Linux Red Hat - zSeries, Solaris, Windows, Windows 2003 server, Windows 2008 server, Windows XP

Reference #:

1623382

Modified date:

2013-02-14

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