TDWC v8.6 installation fails at TIP installation step

Technote (troubleshooting)


Problem(Abstract)

You are attempting to install a new instance of Tivoli Dynamic Workload Console (TDWC) at /opt/IBM/TWA using install shield, but the installation fails at the Tivoli Integrated Portal (TIP) step.

Symptom

The TIP Installer log displays the following messages:


Installation Complete.
Run //bin/de_security utility again
FAILURE: The overall installation fails. Check //TIPInstaller-00.log
The following error occurred while executing this line:
/install/tdwc/TDWC/WEBUI/AIX/xml/commonTargets.xml: 1789: exec returned:
255

The MachinePlan Local host log show the following messages:
Caused by: /opt/IBM/TWA/eWAS/_uninst/TIPInstall22/plan/install/MachinePlan_localhost/MachinePlan_localhost.xml:149: The following error occurred while executing this line:
/opt/IBM/TWA/eWAS/_uninst/TIPInstall22/plan/install/MachinePlan_localhost/MachinePlan_localhost.xml:177: Error executing step: An error was encountered running step StartWAS.

(/opt/IBM/TWA is the default installation path for Tivoli Workload Scheduler (TWS.)


Cause

A further check into the SystemOut.log shows what appears to be an authentication issue:

2/13/12 17:26:10:620 CST] 00000000 exception W com.ibm.ws.wim.adapter.urbridge.URBridge login
com.ibm.websphere.wim.exception.WIMApplicationException: CWWIM3010E The following exception occurred in the custom registry configured as the virtual member manager repository 'twaPAM'.
at com.ibm.ws.wim.adapter.urbridge.URBridge.login(URBridge.java:735)
at com.ibm.ws.wim.ProfileManager.loginImpl(ProfileManager.java:3519)
at com.ibm.ws.wim.ProfileManager.genericProfileManagerMethod(ProfileManager.java:294)
at com.ibm.ws.wim.ProfileManager.login(ProfileManager.java:402)
at com.ibm.websphere.wim.ServiceProvider.login(ServiceProvider.java:4
85)

The exception is com.ibm.websphere.wim.exception.PasswordCheckFailedExce ption: CWWIM4537E No principal is found from the 'twsuser' principal name.
at com.ibm.ws.wim.ProfileManager.loginImpl(ProfileManager.java:3613)
at com.ibm.ws.wim.ProfileManager.genericProfileManagerMethod(ProfileManager.java:294)

NOTE: It appears from the message above that the twsuser is missing from the custom repository "twaPAM" that is configured. Check how the 'twsuser' repository was created and configured as the logs are indicating that it is missing that particular user.


Diagnosing the problem

Scenario:

a. "twsuser" was created before installing the TDWC on the AIX server by command:

useradd twsuser; passwd twsuser

b. umask of both "root" and "twsuser" are 022:

uid=0(root) gid=0(system) groups=2(bin),3(sys),7(security),8(cron)
10(audit),11(lp)
uid=202(twsuser) gid=1(staff)

c. su - twsuser

3004-614 Unable to change directory to "/home/twsuser".
You are in "/home/guest" instead.

d. check:
smitty - System Environments - AIX Security Expert - Check Security

result:
File /etc/security/aixpert/core/appliedaixpert.xml does not exist


Resolving the problem

Perform the following steps to recreate the missing user before reinstalling TDWC v8.6:


1. Follow the instructions in the Technote in the "Related information" section below to uninstall TDWC.

2. Create /home/twsuser directory for "twsuser":

a. logon as twsuser -->should be successful
b. cd;pwd -->should show the twsuser's home directory as /home/twsuser

3. Attempt to reinstall TDWC

Related information

Uninstalling manually a stand-alone Tivoli Dynamic Work

Product Alias/Synonym

Maestro
ITWS
TWS
TWA

Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

Tivoli Workload Scheduler

Software version:

8.6

Operating system(s):

AIX

Software edition:

All Editions

Reference #:

1623317

Modified date:

2014-03-13

Translate my page

Machine Translation

Content navigation