IBM Support

ANS2619S (RC3026) error with backup of virtual machine.

Troubleshooting


Problem

Unable to complete a backup using the Tivoli Storage Manager for Virtual Environments plugin, the schedule fails with the following message: ANS2619S (RC3026) The client Acceptor Deamon was unable to start the Remote client Agent.

Cause

The Tivoli Storage Manager remote client agent service is missing.

Resolving The Problem

Verify that the Tivoli Storage Manager remote client agent service exists and is configured correctly.

  1. The service can be configured using the client GUI setup wizard (Help me configure the TSM Web Client) in the Backup Archive Client GUI under the Utilities menu.
  2. Alternatively, the service may also be configured using the dsmcutil command. Refer to the following link for instructions/options.
    Dsmcutil commands: Required options and examples
    http://pic.dhe.ibm.com/infocenter/tsminfo/v6r4/topic/com.ibm.itsm.client.doc/c_cfg_dsmcutil_cmdwin.html?resultof=%22%64%73%6d%63%75%74%69%6c%22%20

[{"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Data Protection for VMware","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.3;6.4;7.1;7.1.1;7.1.2;7.1.3;7.1.4;7.1.6","Edition":"All Editions","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 June 2018

UID

swg21623126