ANS2619S (RC3026) error with backup of virtual machine.

Technote (troubleshooting)


Problem(Abstract)

Unable to complete a backup using the Tivoli Storage Manager for Virtual Environments plugin, the schedule fails with the following message: ANS2619S (RC3026) The client Acceptor Deamon was unable to start the Remote client Agent.

Cause

The Tivoli Storage Manager remote client agent service is missing.

Resolving the problem

Verify that the Tivoli Storage Manager remote client agent service exists and is configured correctly.

  1. The service can be configured using the client GUI setup wizard (Help me configure the TSM Web Client) in the Backup Archive Client GUI under the Utilities menu.
  2. Alternatively, the service may also be configured using the dsmcutil command. Refer to the following link for instructions/options.
    Dsmcutil commands: Required options and examples
    http://pic.dhe.ibm.com/infocenter/tsminfo/v6r4/topic/com.ibm.itsm.client.doc/c_cfg_dsmcutil_cmdwin.html?resultof=%22%64%73%6d%63%75%74%69%6c%22%20

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Document information


More support for:

Tivoli Storage Manager for Virtual Environments
Data Protection for VMware

Software version:

6.3, 6.4

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1623126

Modified date:

2013-12-18

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