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Unable to export a view to Excel from TM1Web: Exception from HRESULT: 0x80010108

Technote (troubleshooting)


Attempts to export (slice or snapshot) to Excel from TM1Web result in an error. This could occur with either websheets or cube views.


Error seen in GUI:
Message from webpage
Exception from HRESULT: 0x80010108

May also see an error similar to the following in the tm1excelservice.log:
2013-01-03 12:00:30,346 [6] ERROR Applix.TM1.ExcelApp.ExcelApplication
- Failed to close xls file: The object invoked has disconnected from
its clients. (Exception from HRESULT: 0x80010108 (RPC_E_DISCONNECTED))


This is likely caused by an Excel licensing issue on the Web server.

Diagnosing the problem

Turn on debug logging, per technote link below, and this should give an indication of the problem. Once the logging has been turned on there will likely be a debug message similar to the following, which explains that it is an Excel licensing issue:
2013-01-03 12:00:30,346 [6] DEBUG Applix.TM1.ExcelApp.ExcelApplication - failed to make excel invisible System.Runtime.InteropServices.COMException (0x800A03EC): This command is unavailable because the license to use this application has expired.

Resolving the problem

Correct the Excel license issue on the Web server.

Related information

Debug Web logging - technote 1459780

Document information

More support for: Cognos TM1
TM1 Perspectives

Software version: 9.5.2

Operating system(s): Windows

Reference #: 1623091

Modified date: 22 January 2013

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