IBM Support

Actuals Not Recorded When Completing a Work Order

Technote (troubleshooting)


After changing status of a work order to COMP, view costs did not get updated with the cost information.



1. Create and approve work order 5387

2. Click the ACTUALS tab, labor subtab
Enter an outside labor REVIS
Regular hours = 10
Change the line rate to 10
Change status to COMP

3. From the "Select Action" menu, view, costs

Check the actual labor hours on both sections of the dialog.

Outside Labor hours shows 0 hours. This is incorrect.

Outside labor hours should show 10 hours

Resolving the problem


1. Go to Organizations application and bring up an organization.

Go to "Select Action" menu, Labor Options

Check the check-box "Automatically Approve Outside Labor Transactions"

2. Go to "Select Action" menu, Purchasing Options, PO Labor options

Do not check the check-box "Require PO to Approve Inside Labor"

3. Go to Financial module, Chart of Accounts application
Go to Select Action menu, Labor Resource Code
Enter valid GL accounts for internal and external labor

Go to Select Action menu, External Labor Control Accounts
Click New row
Vendor = CMC
Enter a valid GL control account for vendor

4. Go to Companies application, bring up company CMC
Enter a valid AP Control account

5. Create a new work order, approve, enter an outside labor
Enter start time, regular hours, vendor = 1001
Enter a valid contract
Approve checkbox should be checked automatically
GL debit account should be populated automatically
Change the status to COMP

6. Go to the Select Action menu, View Costs
The costs info should be displayed correctly now.

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Maximo Asset Management Essentials
Systems and Asset Management IBM Maximo Asset Management for IT Supplement
Systems and Asset Management Tivoli Change and Configuration Management Database
Systems and Asset Management Tivoli Service Request Manager

Document information

More support for: Maximo Asset Management
Work Order Tracking

Software version: 7.1.1, 7.1.2, 7.2, 7.2.1, 7.5

Operating system(s): Platform Independent

Reference #: 1623010

Modified date: 17 December 2014

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